Terms of service

Welcome to Luna! By using our website, you agree to the terms and conditions mentioned below. These terms apply to all visitors, users, and customers accessing or using our website and services.

Terminology

In this document:

  • “You”, “Your”, or “Customer” refers to you, the user of this website.
  • “Luna”, “We”, “Us”, or “Our” refers to the brand Luna Sanitary Napkins, operated by the company.
  • “Party” or “Parties” refers to both you and us collectively or either party individually.

Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Only authorized Luna team members or trusted partners (such as logistics providers or payment processors) have access to customer information and only on a need-to-know basis.

  • We do not sell, rent, or share your data with third parties for marketing.
  • Information collected is used strictly for fulfilling orders and customer support.
  • Any changes to our privacy policy will be updated on this page.

Confidentiality

All customer data is treated as confidential. We may share necessary information only with:

  • Our manufacturer/suppliers for fulfilling orders
  • Our logistics and delivery partners
  • Legal authorities, if required by law

Disclaimer

Limitation of Liability

  • All information and services provided on this website are offered "as is".
  • Luna disclaims all warranties and is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are not liable for damages caused due to incorrect purchases, misuse, or misunderstandings.

Product Representation

  • We strive for accuracy, but there may be minor differences in packaging or visuals shown online versus actual products received.

Payments

We accept:

  • UPI
  • Cash on Delivery (COD)
  • All major Credit/Debit Cards

All payments must be completed before shipping, and the goods remain the property of Luna until full payment is received.

Returns and Refunds

Due to hygiene concerns, we do not accept returns or exchanges unless:

  • The product is received damaged, defective, or tampered.
  • The product delivered is not as per the order placed.

In such cases, customers must:

  • Contact us within 24 hours of delivery
  • Share an unboxing video for damaged/defective items
  • Share photo proof for incorrect items

📧 Email: care@lunapads.in
📱 WhatsApp: +91 77371 70799

No refunds will be processed if:

  • The product is used
  • The request is made after 24 hours
  • Required proof is not shared

Availability

Luna’s products and services are currently available only within India. Any order placed for delivery outside India will not be processed unless specifically mentioned.

Intellectual Property

All content on this site, including logos, graphics, product names, and visuals, are the property of Luna or their respective owners. You may not copy, reproduce, or distribute any content without written consent.

Website Usage

You may not:

  • Create links to our site without permission
  • Redistribute any part of our website or content
  • Use the website in any unlawful or harmful way

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. Please review their terms before sharing personal information.

Force Majeure

We are not responsible for delays or failure in performance due to events beyond our control, including natural disasters, government actions, pandemics, or disruptions in supply chains.

Governing Law

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with the use of this website, the purchase of our products, or interpretation of these terms shall be subject to the exclusive jurisdiction of the competent courts located in Rajsamand, Rajasthan India.

By using our website and engaging in transactions with Luna, you consent to the jurisdiction of the Rajsamand courts and agree to resolve any legal matters exclusively under Indian law.

Grievance officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Harsh Porwal Proprietor of M/S Shree Nakoda Innovations

Suraj Sadan, Turn. No. 5, Near Sangeeta Bal niketan School,

J.K. Road, Kankroli, Rajsamand, Rajasthan - 313324 

Time: Mon – Fri (09:00 – 18:00)

For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of the Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.

Changes to These Terms

Luna reserves the right to modify these terms at any time. Any changes will be updated on this page, and continued use of the site will imply acceptance of the revised terms.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.